Effective Date: May 2026

 

SwishLab Basketball Academy (“SwishLab”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of our families, players and app users.

This Privacy Policy explains how we collect, use and protect information when you use the SwishLab Basketball App.

Information We Collect

When using the SwishLab app, we may collect the following information:

Personal Information

• Parent/guardian name

• Child/player name

• Email address

• Phone number

• Emergency contact details

• Player age or date of birth

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Booking & Participation Information

• Training session bookings

• Event registrations

• Attendance records

• Competition or tournament participation

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Device & Usage Information

• Device type

• App usage activity

• Notification preferences

• Technical information used to improve app performance

 

How We Use Your Information

We use collected information to:

• Manage training bookings and schedules

• Communicate important updates and reminders

• Organise events, tournaments and social games

• Provide customer support

• Improve the app experience and services

• Maintain player safety and operational requirements

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Notifications

The app may send push notifications regarding:

• Session reminders

• Venue or schedule changes

• Event announcements

• Important SwishLab updates

You can manage notification settings through your device preferences.

 

Sharing of Information

SwishLab does not sell personal information.

We may share information with trusted service providers who assist with:

• Payment processing

• App hosting and infrastructure

• Communication services

• Booking and scheduling systems

Information may also be disclosed where required by law or to help ensure participant safety.

 

Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.

While we strive to protect your information, no method of electronic storage or transmission is completely secure.

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Children’s Privacy

The SwishLab app is intended for use by parents and guardians.
We collect information relating to children only for the purpose of providing basketball training and related services.

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Third-Party Services

The app may integrate with third-party platforms or services, including payment providers and communication tools. These third parties may have their own privacy policies.

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Access & Updates

You may request access to or correction of your personal information by contacting us directly.

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Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published within the app or through our official channels.

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Contact Us

For questions regarding this Privacy Policy or your information, please contact:

SwishLab Basketball Academy
📧 team@swishlab.net

By using the SwishLab Basketball App, you agree to this Privacy Policy.