Privacy Policy
Effective Date: 19th February 2025
Swishlab Basketball Training Academy ("Swishlab," "we," "us," or "our") is committed to protecting the privacy of our participants, website visitors, and anyone who interacts with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.
1. Information We Collect:
We may collect the following types of personal information:
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Contact Information: Name, address, email address, phone number.
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Participant Information: Age, date of birth, skill level, medical information (if provided for safety purposes), emergency contact information.
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Payment Information: Credit card details or other payment information (processed securely through third-party payment processors).
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Website Usage Data: IP address, browser type, operating system, pages visited, and other analytics data.
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Photos and Videos: During training sessions, camps, or events, we may capture photos and videos for promotional or training purposes.
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Communication Data: Records of correspondence with us, including emails and phone calls.
2. How We Collect Information:
We collect information in the following ways:
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Directly from You: When you register for our programs, enrol in camps, or contact us.
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Through Our Website: Using cookies and other tracking technologies.
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During Training Sessions and Events: Through observation and recording.
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From Third-Party Payment Processors: When you make payments.
3. How We Use Your Information:
We use your personal information for the following purposes:
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Providing Training Services: To manage registrations, conduct training sessions, and communicate with participants.
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Processing Payments: To process transactions and manage billing.
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Communicating with You: To send updates, newsletters, and promotional materials.
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Improving Our Services: To analyse data and enhance our training programs.
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Ensuring Safety: To address medical needs and ensure the safety of participants.
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Marketing and Promotion: To use photos and videos for promotional purposes (with consent, where required).
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Legal Compliance: To comply with legal obligations.
4. Disclosure of Your Information:
We may disclose your personal information to:
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Service Providers: Third-party vendors who assist us with payment processing, website hosting, and other services.
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Coaches and Staff: To facilitate training sessions and ensure participant safety.
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Legal Authorities: When required by law or to protect our rights.
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With your consent: For marketing and promotional purposes.
5. Data Security:
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
6. Your Rights:
You have the following rights regarding your personal information:
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Access: You can request access to the personal information we hold about you.
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Correction: You can request that we correct any inaccurate or incomplete information.
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Deletion: You can request that we delete your personal information (subject to legal obligations).
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Opt-Out: You can opt-out of receiving marketing communications.
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Consent Withdrawal: You can withdraw your consent to our use of your personal information (where applicable).
7. Cookies and Tracking Technologies:
We use cookies and other tracking technologies to enhance your website experience. You can manage your cookie preferences through your browser settings.
8. Children's Privacy:
We collect information from children with parental consent. Parents can review and request changes to their child's information.
9. Changes to This Privacy Policy:
We may update this Privacy Policy from time to time. Any changes to the policy will be posted on our website.
10. Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact us at:
Swishlab Basketball Training